Puna sp. nova
Puna sp. nova represents a newly identified or not yet formally described species within the genus Puna, known for its members adapted to the arid and often extreme conditions of the South American highlands. These cacti, characterized by their compact forms and specific adaptations to harsh environments, are remarkable examples of plant resilience.
Origin: The genus Puna is indigenous to the Andean regions of South America, encompassing areas from Argentina and Chile to Peru and Bolivia. These plants are particularly adapted to survive in high altitude conditions, where they face fluctuating temperatures and intense sunlight.
Growth: Species of the genus Puna generally develop globular to slightly elongated bodies, often grouped in dense clumps. Their spines, which can vary in density and length, serve as protection against excessive solar radiation and predators.
Flowers: Punas produce colorful flowers, usually small but vivid, which contrast nicely with the green bodies and thorns of the plants. Flowering times vary, but many tend to bloom in spring or early summer.
Light: Full sun exposure is preferred, simulating the natural conditions of their native habitat. However, in areas with particularly hot summers, protection from the afternoon sun may be beneficial.
Watering: Watering should be moderate during the growing season, allowing the substrate to dry out between waterings. In winter, watering should be significantly reduced to mimic the arid climate and prevent rot.
Substrate: A well-draining substrate is essential, ideally a cactus mix including perlite and pumice, to promote optimal plant health and prevent root problems.
Toxicity: Like most cacti, Puna sp. nova is not known to be toxic to humans or pets. However, handling plants must be done with care to avoid injury from thorns.
DELIVERIES / RETURNS
Territories and periods served:
We deliver throughout the year throughout Canada.
Carriers:
We are proud of the quality of our products and we attach particular importance to the delivery methods used as well as the speed of service. This is why we only work with recognized transport companies, at affordable prices and which give you the possibility of tracking your package in real time until its final destination. When the order leaves our greenhouses, the carrier takes charge of your order. We are not responsible for risks related to transport. Please contact the shipping company directly.
You must be present when your package is delivered, as we require a signature upon delivery. It is your responsibility to send us an email before delivery to notify us of your absence. If you require delivery without signature, you must notify us when you place your order. However, you are solely responsible in the event of theft or damage due to bad weather.
Delivery price:
Prices are established according to the exact weight of the package, and not according to a pre-established charter. You therefore have the assurance of paying exactly the price of your order. We do business with several delivery companies, which allows us to offer you the best price as well as the fastest and most efficient carrier.
Preparation of commands:
An acknowledgment of receipt will be sent to you following confirmation of your purchase. We ship across Canada only from Monday to Wednesday to avoid our packages remaining at the post office on the weekend. Local delivery is available Monday to Saturday for the greater Metropolitan area. You will then receive your tracking number as soon as your order is processed and shipped, as well as the expected delivery date. This number will allow you to know the status of your order in real time until its final destination. Please check your spam folder if you do not receive a confirmation email. We do not give any delivery times due to the large quantity of orders to be prepared.
Cancellation of orders:
Do you want to cancel an order you have placed? We can only issue a refund if the order has not yet been prepared and/or shipped.
Combine your order with an existing one
We offer you the possibility of combining your purchases made on our online store only if your order is not being prepared. Only orders to ship to the same address and name can be combined.
Winter expedition
During the winter months, insulating packaging + heating package are included in the transport costs. In the event of extreme cold, we reserve the right to suspend deliveries until suitable temperatures return.
In-store pickup:
In order to provide you with quality plants, we ask that you pick up your confirmed orders, ready for pickup in store, within 4 days of your confirmation email.
Returns:
All our plants are final sales.
However, if you received a damaged, incorrect order or one with a phytosanitary problem, contact us within 48 hours of receipt at info@serreslavoie.com . Please include a photo of the product, its packaging and your order number. We will assess the situation and let you know afterwards whether we are replacing the product or issuing a credit note.
Contact us:
In order to constantly improve our service, we invite you to write to us at info@serreslavoie.com to leave us your comments and suggestions about our delivery service and your experience in general.